Ordering and logistics

• What is the lead time for your products?
• Where are your carpets manufactured?
• Can I ship a small order through a courier like Fedex, UPS or DHL?
• Why is your minimum freight cost relatively high?
• Do you offer special pricing for large projects?
• Can I buy your products if I’m based outside of the USA?
• Who are your sales people in my region?
• Do you sell to private customers?
• Can I benefit from tiered pricing discounts when ordering different types of products?
• Can I customize the width of your broadloom carpet?
• Can I customize the dimension of an area rug?
• How can you help if I need to value engineer my project?
• Are any of your carpets available from stock?
• Do you have quick ship carpets?
• Can I get credit terms if I submit a credit application?
• Do you offer credit card payments?
• Which payment options do you offer?
• Do I need to pay a deposit?
• Do you offer installation services?
• You quote in $/sq yard, how do I convert to $/SF?
• Do you handle customs clearance?
• Do you offer white glove delivery?
• Do you provide tracking once my order ships?
• What if the carpets show shipping damage upon delivery?
• What happens in case of visible and hidden defects and shortcomings?
• What are your sales conditions?
• Do I need to account for overage?